Refund policy

A report that can’t be produced

If our supplier can’t produce a report for your VIN, its cost goes back to your account automatically: the report credit you paid with, or the exact amount taken from your balance. We email you when this happens. If you would rather have the money back on your card or wallet, write to us within 30 days and we refund it to the original payment method.

Unused report credits and balance

Report credits and account balance never expire. Unused credits and unused balance can be refunded within 30 days of the purchase that added them. Write to us from the email on your account.

Delivered reports

We pay our supplier for every report we deliver, so a delivered report isn’t refundable. If a report doesn’t match the VIN you entered, or the file is empty or won’t open, write to us and we replace or refund it.

A mistyped VIN

We check every VIN before you pay, including its check digit for North American vehicles. If a report still ran for a VIN you mistyped, write to us; we review these one by one.

Crypto payments

Crypto refunds are paid in the coin you used, to an address you give us, at the dollar amount of the order. Network fees for the refund are deducted.

How to ask

Email contact@smartvincheck.com with the VIN or the email you used at checkout. Card refunds usually reach your account within 5 to 10 business days, depending on your bank.